News, Updates, & Resources

The communication landscape is different than it was 20 years. Two main factors are defining your organisation’s success while designing an amazing digital transformation. They are the human touch and connecting the business around the customer.  As the adage goes “the...

THE STRATEGIC ROLE OF PROCESS AUTOMATION IN DIGITAL TRANSFORMATION No matter which industry you are in, you would surely find an increase in the use of process automation. Instead of humans, software bots mimic our activities and intelligently interact with...

TRAINING VS. COACHING There have been a few coaching discussions lately and the term ‘coaching’ and ‘training’ are sometimes used interchangeably. The terms may seem similar but have a fine distinction between them. From a personal perspective, I have been...

Living in a time of significant changes: A glance at Leadership Traits Leadership traits are the personal qualities that help a person to shape himself or herself into an effective leader. These traits help one to address specific challenges and...

As an Agile coach for one of the top globally renowned Fortune 100 companies, I had the privilege to work with various clients and assist their Agile transformation. In the journey, I have often been approached by leaders with the...

I am from Wuhan. When foreigners ask me where I am from, not many people recognise the city and I’d be proud to introduce my hometown to them. Wuhan is regarded as Chicago of China since it’s the central point...

Human language is unique and generative, and enormously powerful to either contribute to people’s enjoyment or make their life miserable. Every day we touch people in different ways, and why not use the power of our language to enrich lives...

It is my observation that when we implement a change initiative across an organisation, the leaders are generally well aware of why we do what we do, but the message rarely translates down to the team level. Most of the...

About Self-care Self-care is the activity you consciously take to look after your mental, emotional, and physical health. It may sound like a very simple concept, yet most of us often find it is something we have ignored. Self-care is...